AYS IMMIGRATION SERVICES•Toronto Hub
Good morning, Gursimran Kaur
Operational dashboard • Review priority files, SLA breaches, and client actions.
Active Cases
6In progress
Due Today / 24h
2High priority
SLA Overdue
1Escalations active
Waiting on Client
2Pending uploads
Ready for Review
2Senior / RCIC queue
Needs Attention Queue
6 files
| Case ID | Client & Service | Current Stage | Blocker / Next Step | Case Worker | SLA Status | Action |
|---|---|---|---|---|---|---|
| PR-2026-0142 | Kamalpreet SinghExpress Entry — Permanent Residence (CEC) | Information Collection | Awaiting updated 6-month bank statement & employment NOC reconciliation | GKGursimran Kaur | 2d left | |
| WP-2026-0101 | Amandeep KaurPost-Graduation Work Permit (PGWP) | Document Collection | 7-day intake threshold exceeded. Client has not uploaded completion letter & official transcript. | GKGursimran Kaur | 2d Overdue | |
| ST-2026-0141 | Ravi KumarStudy Permit Extension & Restoration | Senior Review | Ready for Senior Reviewer sign-off | GKGursimran Kaur | 1d left | |
| SP-2026-0089 | Priya SharmaInland Spousal Sponsorship (Spouse in Canada) | RCIC Final Approval | Awaiting Jaskirat's final RCIC representation sign-off (IMM 5476) | MSManpreet Singh | 1d left | |
| PA-2026-0028 | Kamalpreet SinghParents Super Visa (Balwant Singh) | Ready to Submit | Medical insurance policy verified. Package approved for IRCC Portal submission. | GKGursimran Kaur | 3d SLA | |
| PR-2025-0812 | Harpreet GillFederal Skilled Worker (Outland PR) | Submitted to IRCC | Standard file processing | GKGursimran Kaur | 96d SLA |
7-Day Inactivity Escalation Board
AYS-2026-0101 • Amandeep Kaur
2 Days Overdue
College completion letter and official transcripts not submitted after 9 days (SLA threshold: 7 days).
Case Worker: Gursimran Kaur • Waiting on: CLIENTTeam Case Allocation
GKGursimran Kaur
5 cases
Active
MSManpreet Singh
1 case
Senior QA
JSJaskirat Singh, RCIC
0 cases
Final Review
Total Active Capacity6 / 15 Files
